England’s app problem fixed so users can now log positive results

Nhs Covid

Results of coronavirus tests carried out in an NHS hospital or Public Health England lab can not be linked with the newly-launched NHS Covid-19 app, officials have admitted.

Not only that, the BBC's Zoe Kleinman reports that users are also unable to input negative test results if they booked their test outside of the app.

"If your test took place in a Public Health England or NHS Hospital, or as part of national surveillance testing conducted by the Office of National Statistics, test results can not now be linked with the app whether positive or negative", read a message from the app's official Twitter account.

The Department of Health and Social Care (DHSC) said it is aware of the issue and "urgently working" to resolve it.

The tweet came in response to a user who said they had a test and wanted to enter the result in the app but had been asked for a code, which they said they did not get with their test result.

Britons who downloaded the newly-released NHS coronavirus app were shocked to learn that they could not submit test results from a National Health Service hospital or government-run lab, defeating the entire goal of the app.

"If you book your test via the app the results will be automatically recorded in the app and the isolation countdown will be updated".

The stunning admission means that more than 60,000 tests administered on Friday in hospitals and PHE labs don't come with codes and aren't compatible with the app, Sky News reported.

However, people who test negative are still unable to share their result if they did not book it via the app.

The app [iOS / Android] launches yesterday after trials and will according to the Welsh Government be a "useful tool when used alongside Wales' successful manual contact tracing system".

"And the app still tells you to quarantine if you entered symptoms".

But unlike the rest of those tested, whose samples are processed by private labs and as part of an Office for National Statistics survey, they are not being given codes to put into the app which trigger alerts to previous "close contacts". This implies customers should not capable of disable the app's self-isolation alert after reporting signs, even when they've examined destructive for the virus.

The Department of Health said that using the app is "entirely voluntary" and advice to get a test or self-isolate can not be enforced.

The Department of Health has said that using the app is "entirely voluntary" and advice to get a test or self-isolate can not be enforced.

The app was launched on Friday, following months of delay and questions about its effectiveness in the face of mixed results from other countries which have already deployed such apps.

While DHSC said the issue had been fixed on Saturday for those who receive a positive test result, it acknowledged there was still no way for people in England to log a negative result.

Tests booked via the app will have the results automatically shared with it, it said.



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