Wells Fargo Reports Online Banking, Mobile App Outages

Wells Fargo Reports Online Banking, Mobile App Outages

Smoke at one of Wells Fargo's data centers left some of the bank's customers without access to online or mobile banking as well as other services Thursday.

The outage comes only days after the bank experienced a similar system breakdown on February 1.

Starting around 6am Pacific Time (2pm UTC), the American bank's online portal and its mobile application have been totally unusable.

Wells Fargo confirmed the issue on Twitter as the number of panicked customers climbed, and assured it was working to resolve the problem.

More details to come. The bank's homepage was down with "technical difficulties" but said accounts were accessible through ATMs, stores and customer service representatives.

Customers attempting to access the company's online banking portal were met with loading screens and left unable to move past the app's "log in" page.

Update 1: The bank said in a Thursday afternoon tweet the outage was related to a "power shutdown" after "smoke was detected" at a Wells Fargo facility.

Some customers also reported the issue was impacting credit cards. "We apologize for the inconvenience", Wells Fargo spokesperson Jennifer Langan told ABC News.

A message on the bank's website says "some of our web pages are temporarily unavailable".

Later, the company cited the incident at the facility as the wellspring for the shutdown, noting that they are "working to restore services as soon as possible".

Some are reminding the banking giant of the 2016 scandal when employees opened about 3.5 million bank accounts in customers names without authorization in order to meet sales goals.

Wells Fargo did not immediately respond to FOX Business' request for additional details.



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