A Transgender Woman Says A Pharmacist Refused To Fill Her Hormone Prescription

CVS pharmacist fired after refusing to fill transgender woman's hormone prescription | TheHill

A transgender woman in Arizona has hit national pharmacy chain CVS with a complaint after she says her pharmacist refused to fill her hormone prescription this spring.

On Thursday, Hilde Hall wrote a blog post on the American Civil Liberties Union website about her experience at the Fountain Hills pharmacy. "I left the store feeling mortified". I was carrying my first prescriptions for hormone therapy.

"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be", said Hall, who declined through an ACLU spokesperson to be interviewed for this article.

Hall, on April 24, went straight from her doctor's office to the pharmacy, prescriptions in hand.

"My family supports me, fortunately, and helped me work through the anger and humiliation this experience caused", she wrote.

Although Hall acknowledged that CVS had received a ideal score from the Human Rights Campaign for its policies related to LGBTQ equality ― a fact also touted in the company's statement ― she said "measures should be in place to ensure no other customer is humiliated like I was".

Furthermore, when she asked for her prescription note back, the pharmacist allegedly refused, which prevented her from immediately getting the hormones at another pharmacy.

In an email statement Friday to The Arizona Republic, CVS Health apologized for the incident.

The pharmacist violated CVS policies and "does not reflect our values or our commitment to inclusion, non-discrimination, and the delivery of outstanding patient care".

News of the encounter comes weeks after another woman, Nicole Arteaga, was denied her miscarriage medication at a Walgreens pharmacy in the Phoenix suburb of Peoria.

All CVS pharmacy staff are made aware of the policies through internal communications and training, according to DeAngelis.

Arizona and five other states-including Arkansas, Georgia, Idaho, Mississippi, and South Dakota-have laws on the books protecting pharmacists who refuse to fill certain prescriptions based on their religious beliefs.

After Hall filed the complaint, a CVS representative contacted her and apologized for the pharmacist's behavior, Steve Kilar with the ACLU of Arizona said Friday.

Hall said she almost started crying. Hall said a local Walgreens eventually filled the prescription. But added: "I don't want to think about what might happen if this pharmacist mistreats a transgender person who does not have a good social support system". Instead, he loudly questioned why she needed the medication and berated her in front of other customers.

She says she left a complaint with a CVS corporate office several times. 'At the same time, they are also required to refer the prescription to another pharmacist or manager on duty to meet the patient's needs in a timely manner'. The situation embarrassed her and cost the pharmacist his job.

Companies often have individual policies to ensure customers are still served respectfully and efficiently.

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