United sends family's dog to Japan by mistake

A 10-month-old puppy died while stored in an overhead bin on a United flight from Houston to New York

Just a day later, a family went to pick their dog at a United cargo facility in Kansas City, Missouri, and were given the wrong dog.

Their 10-year-old German shepherd, Irgo, was supposed to follow them on a later flight with the carrier. When the plane landed, the dog had died. So insane, right? "I just want to know where my dog is".

Airline officials in Japan said they have put Irgo on a flight back to Kansas City but it is unclear when the dog will arrive. United Airlines quickly confirmed the mix-up in a statement that read, "An error occurred during connections in Denver for two pets sent to the wrong destinations". Instead, the family found a Great Dane.

Swindle told KCTV she has no idea how the mix-up happened, but the airline told her the kennels looked similar. "I know we have many important things to do but this is important too".

At first, United informed the family that their dog could be stuck in Japan for two weeks in order to meet quarantine regulations - but the airline was actually able to intervene, locate the dog, arrange a vet exam, and send the dog home, while covering the cost of the family's hotel near the airport. He could be in Kansas City and we have no idea because the paperwork is all messed up.

Joseph and Kara Swindle, along with their two young children, were flying from OR to Kansas City Tuesday so they could sign the paperwork for their new house in Wichita, Kansas, the next morning.

"At this point, all I can do is be hopeful that my dog is going to be okay and return safely".

Swindle says, now, she just hopes that Irgo is okay, wherever he is.

On Monday, a French bulldog died on a Houston-to-New York flight after a United flight attendant told its owners to put the dog, in its carrier, in an overhead bin.

The violent incident was captured on cell phone camera by passengers on the United Express Flight 3411 to Louisville. "We apologize for this mistake, and we are following up with the vendor kennel where they were kept overnight to understand what happened".

United Airlines recently changed their pet policy, limiting what animals are allowed in the plane's cabin.

According to reports, the pet owner argued with crew staff but eventually put the pug in the compartment after being told it was safe.

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