United passenger launches legal action over forceful removal

United CEO: Airline won't use police to remove overbooked passengers

An attorney who represents Dao said his client was being treated at a Chicago hospital for injuries he sustained on the plane and that the family would not comment.

A press conference to discuss the details of the case of Dr. David Dao against United Airlines is scheduled to begin on Thursday, April 13, at 10 a.m. CT. Video footage showed the man screaming as he was pulled along the aisle of the plane.

"They want to kick off people who never fly United, and make sure they don't kick off the customers they care about", he said.

Dao, before being dragged off the parked plane, said repeatedly that he was being discriminated against because he was Chinese, according to Tyler Bridges, a fellow passenger on the flight from Chicago to Louisville, Kentucky.

"The last thing a paying airline passenger should expect is a physical altercation with law enforcement personnel after boarding, especially one that could likely have been avoided", they said. "But to just randomly say, 'You're getting off the plane, ' that was awful". "The government should take a deep breath and say prove to us what these rules should be".

One Chinese student studying at Cornell University in NY said she narrowly escaped being removed from a United Airlines flight after it was stuck at an airport in Newark for 27 hours past year, the Changjiang Daily reported.

In more bad news for the airline, another video has surfaced, this one filmed shortly before the passenger was dragged off the plane.

A United spokesperson told CNN affiliate WBBM, "All customers on flight 3411 from Sunday, April 9 are receiving compensation for the cost of their tickets".

Jason Powell, in an op-ed for the Chicago Tribune, asserted that the entire staff is at fault for the incident - which has grabbed national headlines and sparked outrage since the Sunday afternoon incident. She said her parents were returning home from vacation and making a connection in Chicago out of California.

The video shined an unwanted spotlight on the airline and the little-known police force that guards Chicago's two main airports, and it could threaten the agency's future.

Three airport security officers have now been put on leave following the incident. At the top of the list of questions is whether the airport officers even had the legal authority to board the plane, said Alderman Michael Zalewski, who leads the council's aviation committee.

"Ideally those conversations happen in the gate area", said United spokeswoman Megan McCarthy. The carrier also says it makes exceptions for people with disabilities, unaccompanied minors and members of the military.

The four senators wrote letters Tuesday to Munoz and Ginger Evans, commissioner of the Chicago Department of Aviation.

The department will also be asked about training.

But police officers should try to find out what they are going into and to defuse the situation, if possible, experts said.

"If you're injured, or dragged off the airplane, or falsely arrested, you can sue", said Andrew Harakas, head of the aviation law group at Clyde & Co.

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