United Airlines changes policy after passenger's forceful remov

United Chicago airport officials questioned about passenger dragged off flight

United's board said on Friday the company had to craft policies to win back customer trust and apologised to Dao and his family.

One policy change implemented is for all staff, including off-duty crew flying to another location for work, to now check in for flights one hour before scheduled departure.

The Airline Passenger Protection Act, sponsored by Republican state Representative Peter Breen, came after Dr. David Dao, 69, was pulled from a United flight at Chicago's O'Hare International Airport to make space for four crew members.

"This ensures situations like flight 3411 never happen again", the statement said. Now-viral videos of the incident show a man, his nose bloody and his glasses almost knocked off his face, being dragged by the arm across the aisle.

United Airlines could be bracing for impact from its PR ordeal. Dao suffered concussion, a broken nose and two lost teeth, according to one of his lawyers on Thursday.

One week after becoming the subject of furious global scrutiny and condemnation, following the video of Dr. David Dao being forcibly dragged out of a United plane, the airline has reportedly changed its policies in order to avoid such a grisly scene from ever occurring again.

Other airlines said they were examining their policies.

The change in policy comes following backlash toward United after the airline forcibly removed a paying passenger from his seat to accommodate a crewmember.

Crew members will no longer be able to bump a passenger who is already seated on a flight.

At first, the airline asked for volunteers, offering $400 and then when that did not work, $800 per passenger to relinquish a seat.

Almost a week since the incident, United is still dealing with the backlash.

Former federal prosecutor and criminal defense attorney Doug Burns explains the possible outcomes of a lawsuit between Dr. David Dao and United A...

A United a spokeswoman also said on Wednesday that the passengers who were on the flight would receive compensation equal to the cost of their tickets, according to the AP.



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