United Airlines changes policy after dragging man from flight

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A spokesperson for the airline confirms that United has updated its policy "to make sure crews traveling on our aircraft are booked at least 60 minutes prior to departure". "This is one of our initial steps in a review of our policies in order to deliver the best customer experience".

CHICAGO It would be illegal for IL state or local government employees to forcibly remove travelers from flights under a bill introduced by a lawmaker on Monday after a United Airlines passenger was violently dragged from an aircraft last week.

In a staff memo, Delta revealed that from yesterday, gate agents have been given greater flexibility to handle overbooked flights, including a bigger budget to offer passengers who give up their seats. Now-viral videos of the incident show a man, his nose bloody and his glasses almost knocked off his face, being dragged by the arm across the aisle.

As the flight waited to depart from Chicago's O'Hare Airport to Louisville, Kentucky, officers grabbed the doctor from a window seat, pulling him across the armrest and dragging him down the aisle by his arms.

Dao suffered a severe concussion, broken nose, and lost two front teeth.

Aviation Commissioner Ginger Evans told the committee that the officers had the authority to board the flight but that what happened on the plane is being investigated.

Although regularly overbooking flights may seen like a counterintuitive practice, it's standard in the airline industry and, in the end, it all comes down to how the situation is handled.

The incident sparked outrage among other passengers as well as on social media.

"But if they didn't overbook it's possibly they may have to charge more", he said. Munoz issued a more humbled apology the same day.

A hearing scheduled for Monday morning was canceled because United and the city "agreed to preserve and protect the evidence requested", Dao's attorney, Thomas Demetrio, said in a statement.

A United a spokeswoman also said Wednesday that all the passengers on the flight would receive compensation equal to the cost of their tickets. "We expect United's comments tomorrow will be highly scrutinized".

The incident has created a major publicity nightmare for United Airlines and the internet is showing no mercy as well.

United's board said on Friday the company had to craft policies to win back customer trust and apologised to Dao and his family.

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