Pilots "infuriated" by "grossly inappropriate" dragging of passenger

On Thursday, United issued another statement: "This terrible situation has provided a harsh learning experience from which we will take immediate, concrete action".

In this Thursday, Oct. 13, 2016, file photo, a Delta Air Lines jet sits at a gate at Hartsfield-Jackson Atlanta International Airport, in Atlanta.

The recent United Airlines fiasco unveiled what the flying passengers from all over the world already know.

Dao was removed because there were not enough seats in the fully booked flight for four United employees to fly from Chicago, Illinois, to Louisville, Kentucky.

At least one Chicago alderman wants to eliminate the city's airport security force after members dragged an airplane passenger from a full Louisville-bound flight at O'Hare last weekend.

"This is one of our initial steps in a review of our policies to deliver the best customer service", Schmerin said.

It also exposed a corporate culture in which airlines - and United in particular - have long "bullied" passengers, he said. United has offered compensation.

Last year Delta got more passengers to give up their seats than any other USA airline, partly by paying more than most of the others.

Also Friday afternoon, Delta upped the amount of compensation employees can offer customers to give up seats on overbooked flights.

Last week, one family received almost £9,000 in compensation from Delta, after they volunteered to delay their flights. Munoz himself said on Wednesday that he had left a message for Dao.

No word on when Delta's increased compensation packages go into effect, but at those prices I'm ready to get bumped, especially if it guarantees no forced removal from the plane. The physician refused to de-board the plane when he was randomly selected to get bumped.

Raising the limits "lets them solve some PR problems" and might head off U.S. Transportation Department regulations to curb overbooking, said another travel blogger, Gary Leff. If that doesn't work, they should call in a manager who's allowed to offer more.

One of the officers could be seen grabbing the screaming man from his window seat, across the armrest and dragging him down the aisle by his arms.

Clinical and to the point, Monday's statement from Munoz the day after the incident used the terms "unsettling" and airline language of "re-accommodate" (a new term to most passengers) in referring to the incident.



Other news