Samsung: Identify New Galaxy Note7 With Green Battery Icon

The incident comes amid a recall of the Note 7 phones across the globe including South Korea and the United States - but not China - due to faulty batteries causing the devices to catch fire while charging or in normal use.

Samsung UK Mobile Vice President Conor Pierce, said, "Our absolute priority is the safety of our customers - that's why we are asking all Galaxy Note 7 customers to act now and exchange today".

To date (as of September 1) there have been 35 cases that have been reported globally and we are now conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.

Samsung has sold around one million Note 7 handsets in US, but said it received 92 reports of batteries overheating.

Mamudu, who is Manager, Samsung Customer Service Centre in Abuja told newsmen on Tuesday that the Samsung Galaxy Note 7 was slated to be introduced in the country in October. That offer was jointly announced with officials at the U.S. Consumer Product Safety Commission after Samsung was criticized for not coordinating more closely with the commission.

Samsung says its exploding smartphone debacle has not spread to China - despite reports of a smartphone catching fire in the country. The group said "consumers should immediately stop using and power down the recalled Galaxy Note 7 devices" and contact the location where they purchased the devices to either get a new Note 7, a refund or a replacement device.

Samsung also plans to push out a software update to all recalled devices to make sure Note 7 users trade in their devices.

A green battery indicator on the Note 7 means your device is safe.

Recalled Note 7 devices will still show a white battery indicator, making it easy for users and customer support representatives to identify if a device should be replaced. It alerts owners of the recall, and suggests all users turn off and power down their phone.

Update at 2 p.m. PT with additional background and details.



Other news