PH telcos release advisories on Galaxy Note 7 recall

IFA 2016

6, that it has immediately suspended sales of the Samsung Galaxy Note 7 smartphone until further notice.

Though no incidents relating to the Note 7 have been reported locally, the recall is still ongoing. Customers who return one can receive a replacement, and use a courtesy device while they wait, or get a full refund.

"As a follow-up of the battery issue, we made a decision to temporally stop using Samsung SDI's battery for Galaxy Note 7", said a source at Samsung, according to multiple Korean publications (via The Korean Herald). For more information, customers are asked to visit GTA Teleguam retail stores or to contact their 24/7 call center at 644-4482.

Samsung Australia has taken a proactive and voluntarily step to recall 51,060 Galaxy Note 7 smartphones after reports of battery explosion emerged.

The Philippines was among several countries affected by the sudden pullout of the devices following the Korean tech giant's discovery of a battery glitch that caused some of the phones to overheat and catch fire. With the new iPhone set to be unveiled tomorrow, the recall could not have at a worse time. Samsung said it narrowed the problem to a "battery cell issue" in the device's lithium battery.

Last week, Samsung halted all sales of the phoneand it was removed from the shelves of some of Australia's biggest phone retailers, including JB Hi-Fi, Optus and Telstra. To put that amount in perspective, it represents less than 5 percent of Samsung's $20.6 billion projected net income for the year.

Samsung SDI, the company's affiliated battery-maker which manufactured about 70 percent of the batteries used in the Note 7, is expected to shoulder a portion of that burden.

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